Support
Got a problem, a question or an idea? Write to us — we read every message.
If you’re reporting a problem, include the room code, your device and browser, and a short note on what happened.
Problem in the game?
I lost my connection
The game tries to reconnect on its own. If it doesn’t, refresh the page: in the same browser with the same account you’ll get back into the room. If it keeps happening, try switching between Wi-Fi and mobile data.
The room code doesn’t work
Room codes are 6 characters; enter the letters and numbers exactly. The room may have closed or be full (up to 6 players). Ask the host for a new code or invite link.
An inappropriate question, answer or player
Use “Report” in the game. Your report comes to us and isn’t shown to anyone; you can also block the player.
I can’t sign in
If you signed up with email, reset your password. If you used Google, sign in with Google again. Still stuck? Write to us.
The page won’t load or freezes
Knowigo runs in your browser and requires JavaScript. Update your browser and refresh; if an ad blocker or a private tab is causing trouble, try a normal tab.